Sample Reports and Statements

Organisational Heartbeats – Sample Reports and Questions/Items

Organisational Heartbeats Surveys are standard survey instruments and cannot be customized in any manner. They contain three levels of demography – Total organisation response, manager response and employee response. Reports are automatically generated to reflect these levels. 

Reports:

Each report is eleven pages in length containing analysis at the overall organisation, manager and employee level. A written summary is provided at the overall organisation level and comparison charts between managers and employees and between the organisation overall and the market are also provided.

Data Summary Table – 3 versions

This table is provided for the total organisation, employee responses only and manager responses only.

The report title is displayed in the top left hand line and the total response for that report is displayed in the top right hand line. The relevant statements for the particular survey are displayed in the left hand column. The responses are displayed as a frequency against the five point Likert scale used in data collection both in whole numbers and percentages for each statement. The figures in the far right hand Column at line 4 should be read as follows – of the total response of 230 in this report 80 or 35% of respondents strongly agreed to the statement number one.

The Likert scale is further condensed to three bands for analysis purposes in subsequent reports and for norm data comparisons and are labeled percentage unfavorable, percentage neutral and percentage favorable.  These bands are included in the data summary table in the second line of the right hand side of the report to provide clarity on the scaled responses they represent. The bottom right hand line of the report contains the overall mean statistic for all responses to all questions. In this example it reads 57.1% representing the overall average response. This figure is generally more useful when comparing survey to survey results over time. Changes to this figure provide a gauge of overall movement.

Percentage Favorable, Neutral and Unfavorable – 3 Versions

This table is provided for the total organisation, employee responses only and manager responses only.

This stacked bar chart provides a strong visual to the degree of favorable, unfavorable and neutral responses. It should always be read in conjunction with the relevant Data Summary Chart. In this example the chart reports on the Total Organisation and follows on from the previous example which had a total response of 230 individuals. For statement one in this example 51% or 118 individuals provided a favorable response, 28% or 64 individuals provided a neutral response and 21% or 48 individuals provided an unfavorable response.

Data Comparisons – 3 Versions

Data comparison is provided between manager responses and employee responses and for market comparison purposes. The chart below is an example of a market/norm comparison and uses the percentage favorable response band (see explanation above). In this example the organisation is considerably below the market norm in respect of statement number 2 but well above the norm in statement number 4. For further information on norm data and the statistical process behind its calculation please click here.

The comparison of the manager and employee response is displayed in a similar chart to the one above but utilizes the average or mean score response of each group. A final summary page of four charts is included which displays the percentage favorable, neutral and unfavorable charts for the total organisation, managers and employees along with the manager employee comparison on one page.

Sample Statements

The following provides two sample statements from each of available Organisational Heartbeats.